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Return & Refund Policy

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced,are strictly defined as:

 

  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Sound Wise Audio Technology Team Ltd, that is responsible for your information under this Return & Refund Policy.

  • Customer: refers to the company, organization or person that signs up to use the Service to manage the relationships with your consumers or service users.

  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit and use the services.

  • Service: refers to the service provided by Gary Mach as described in the relative terms and on this platform.

  • Website: Gary Mach’s site, which can be accessed via this URL: gary-mach.com

  • You: a person or entity that is registered with Gary Mach to use the Services.

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Cancellation Policy

  • Due to limited seating, we request that you cancel at least 48 hours before a scheduled class. This gives us the opportunity to fill the class. You may cancel by phone or online here at info@gary-mach.com. If you have to cancel your class, we offer you a credit to your account if you cancel before the 48 hours, but do not offer refunds. You may use these credits towards any future class. However, if you do not cancel prior to the 48 hours, you will lose the payment for the class.

  • Cancellations made 7 days or more in advance of the event date, will receive a 100% refund.

  • Cancellations made within 3 - 6 days will incur a 20% fee.

  • Cancellations made within 48 hours to the event will incur a 30% fee.

  • I understand that I am holding a spot so reservations for this event are nonrefundable. If I am unable to attend I understand that I can transfer to a friend.

  • If your cancellation is made at least 24 hours in advance, you will receive a full refund. If your cancellation is less than 24 hours in advance, you will receive a gift voucher for future use. We will do our best to accommodate your needs.

  • You may cancel your class up to 24 hours before the class begins and request to receive a full refund. If cancellation is made on the day, you will receive a credit to reschedule at a later date. Credit must be used within 90 days.

  • You may request to cancel your ticket for a full refund, up to 72 hours before the date and time of the event.

  • Cancellations between 25-72 hours before the event may transferred to a different date/time.

  • Cancellation requests made within 24 hours of the event date/time may not receive a refund nor a transfer. When you register for a class or event, you agree to these terms.

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Return & Refund Policy
Thanks for shopping at Gary Mach. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

 

As with any shopping experience, there are terms and conditions that apply to transactions at Gary Mach. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Gary Mach, you agree to the terms set forth below along with Gary Mach’s Privacy Policy.


If there’s something wrong with the product you bought, or if you are not happy with it, you have (1 week) to issue a refund and return your item.


If you would like to return a product, the only way would be if you follow the next guidelines:

  • The product has to be in the packaging we sent in the first place.

  • The product has to be damage free, if we find any damage on the product we will cancel your refund immediately.

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Refunds
We at Gary Mach commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.


Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.


We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Gary Mach is not liable for damages that are caused to the items during transit or transportation.

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We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

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Shipping
Gary Mach is responsible for return shipping costs. Every returning shipping is paid by Gary Mach, even if the item didn’t have free shipping in the first place.


Your Consent
By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy andagree to its terms.


Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies.Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service,you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return &Refund Policy, you can delete your account.


Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

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